AI-POWERED SUPPORT

Your agents.
The right answers.
Every time.

Stop hunting through docs. TicketDone surfaces the answer, your team provides the support.

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Agent Tools

Whatever the customer needs, you're equipped.

TicketDone gives agents a full toolkit of superpowers — so every reply is confident and every customer walks away helped.

TicketDone drafts a response grounded in your support articles. Agents review, edit, and send in one click.

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Draft Reply
Customer: "I can't reset my password..."
TicketDone Draft
Hi there, to reset your password go to Settings → Security → Change Password.

Ask a question and get an answer sourced from your knowledge base including internal documentation — no drafting, just answers.

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Get Help
Agent asks: "How do I process a refund?"
Answer
Go to Orders → find order # → click Refund. Source: Refund Policy

Condense a long ticket thread into a clear summary. Perfect for handoffs, escalations, or catching up.

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Summarize
14 messages in this ticket...
Summary
Customer reported login issues Jan 5. Agent sent reset link. Resolved Jan 7.

Turn a resolved ticket into a help center article. Capture solutions once and reuse them forever.

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Draft Article
New Article Draft
How to Reset Your Password
1. Go to Settings
2. Click Security
3. Select Change Password...

Select any Zendesk Macro and TicketDone merges the macro with essential context from the ticket.

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Apply Macro
Select a macro ▼
Password Reset
Applies macro template + AI fills in the details automatically.

Write a custom prompt. Ask anything — translate, rephrase, analyze sentiment, whatever you need.

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Custom Prompt
Ask anything about this ticket...
Try: "Translate to Spanish" or "What's the customer's tone?"

For Support Managers

See everything. Trust everyone.

TicketDone gives managers visibility their team has never had — and agents the confidence to resolve more on their own.

Faster onboarding

New agents answer like veterans from day one. AI surfaces the right article for every ticket.

Fewer escalations

Agents resolve more tickets themselves. Tier 2 stays focused on hard problems.

Full visibility

See which articles power every response. Know what's working and what's stale.

Docs stay current

Flag outdated articles and turns resolved tickets into new help center content.

Pricing

Simple, transparent pricing

Every plan includes unlimited agents and support articles.

Starter

$49.99
per month
  • Full agent toolkit
  • Zendesk sidebar integration
  • Up to 500 AI responses
Start trial
Most Popular

Standard

$99.99
per month
  • Everything in Starter
  • Up to 1,000 AI responses
Start trial

Pro

$199.99
per month
  • Everything in Standard
  • Up to 3,000 AI responses
  • $0.10 per extra response
Start trial

Trusted by Support Teams

Built in-house, now available for all

"Our agents are great at building relationships with customers — but hunting through articles to find the right answer was eating up too much of their time. With TicketDone, the relevant documentation surfaces right away and a draft response is ready before they've even finished reading the ticket. Our team still writes every reply, but now they do it in seconds instead of minutes."

Tyler Gehrs
Tyler Gehrs
CEO, Abreeze Technology
Works with Zendesk

Ready to dive in? Start giving your agents AI-powered answers today.

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