Ticket Done
AI tools that help your support agents respond faster and more accurately — powered by your own documentation.
AI tools that help your support agents respond faster and more accurately — powered by your own documentation.
AI reads the ticket and drafts a response grounded in your support docs. Agents review, edit, and send.
No AI bots talking to customers. Your agents get the right answer instantly and decide what to send.
Works right inside the Zendesk sidebar — no new tools to learn or tabs to open.
Draft the Right Answer in Seconds
TicketDone reads the incoming ticket, searches your Zendesk knowledge base, and drafts a response your agent can review and send in one click.
Answers come directly from your actual support articles — not hallucinated. If your docs don't cover it, TicketDone says so.
Agents see the draft response, the source articles it's based on, and decide what to send. The agent is always in the loop.
No more tab-switching to hunt for the right article. The answer surfaces automatically, right inside the Zendesk ticket.
"Our agents are great at building relationships with customers — but hunting through articles to find the right answer was eating up too much of that time. With TicketDone, the relevant documentation surfaces automatically and a draft response is ready before they've even finished reading the ticket. Our team still writes every reply, but now they do it in seconds instead of minutes. Customers get a faster, more accurate response from a real person. That's the win."
Your Agents Deliver Better Support
Customers get human responses backed by accurate information. Agents spend less time hunting through docs and more time actually helping.
Customers always talk to your team. TicketDone works behind the scenes so your agents can respond with confidence.
Every agent has instant access to your best documentation — so your newest hire gives the same accurate answer as your most experienced rep.
Agents close tickets faster when the right answer surfaces automatically. Less time searching means more time solving.